Frequently Asked Questions

Using The Station

Can I access the lockers in case of emergency?
Is my credit card information secure?
What type of credit card do I need to use?
How long does it take to charge my phone?
Can I access the lockers in case of emergency?

Yes, each venue and operator is supplied with a master key that is specific to their station, and gives them access to all the charging lockers.  SafeCharge customer service can also open individually lockers remotely.

Is my credit card information secure?

Yes, SafeCharge instantly encrypts your credit card information, when sending to our processor.  We also do not store credit card information on our stations for security purposes.

What type of credit card do I need to use?

You can use any type of credit card, debit card, or gift card, as long as you use the same one to retrieve your phone.

How long does it take to charge my phone?

Charging time varies based on your current battery life, how many apps you have open, and what type of phone you have.  The best estimate is for every 1 minutes of charge time, you get 1% more of battery life.

Working With SafeCharge

Can I access the lockers in case of emergency?
Can the stations be updated when new charging cables are released?
Can I change the fee that the station charges customers?
What are the power and internet requirements of the station?
If I am an Operator, or Machine Distributor, can I work with SafeCharge?
Can I access the lockers in case of emergency?

Yes, each venue and operator is supplied with a master key that is specific to their station, and gives them access to all the charging lockers.  SafeCharge customer service can also open individually lockers remotely.

Can the stations be updated when new charging cables are released?

Yes, SafeCharge and its partners cover all maintenance with new cables and related charger blocks.

Can I change the fee that the station charges customers?

Yes, you can change the fee at any given time.  We currently offer both a flat fee model and a variable fee model, depending on what you prefer.

What are the power and internet requirements of the station?

For power, all that is needed is a 120v outlet.  For internet connectivity, SafeCharge can run on Wifi, Ethernet, or 4G connection, depending on the venue’s internet situation.

If I am an Operator, or Machine Distributor, can I work with SafeCharge?

Absolutely, please contact us immediately and we’ll reach out as soon as we can.

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